FSM voucher website
29 April 2020 (by office (office))
Some of you may have experienced some slow running of the eCode redemption website on 27th/28th April due to an identified issue with the system.
This means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.
We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem. Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again.
Due to the sheer number of vouchers being processed, we are experiencing exceptionally high demands to the Online Ordering and redemption site, therefore, we have introduced a queue to regulate the number of users within the site at any one time.
We apologise for the delay and thank you for your understanding. The peak times for usage is 10am – 4pm, so if possible, please avoid trying to access the site at this time. The average waiting time is currently up to 1 hour. The site is available 24 hours a day. For persistent eCode errors, please refer to the troubleshooting guidance below.
For Edenred distributed eCodes: You may have entered the incorrect eCode. Please try to enter your eCode again. If your code is still not accepted, please delete the browsing history on your device - as your device may be storing the incorrect code in its memory.
If you are still experiencing problems, please use the following contact details for further support: firstname.lastname@example.org
Kind regards - Edenred UK